Terms & Conditions

1. Introduction

Welcome to 9bets, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the User") and 9bets ("the Platform", "we", "us", or "our"). These Terms govern your access to and use of the website located at https://9bets.bio, including all games, betting services, promotions, and support features offered therein.

By registering an account, making a deposit, or simply navigating the platform, you confirm that you have read, understood, and agreed to these Terms in their entirety. If you do not agree with any part of these Terms, you must discontinue use of 9bets immediately.

2. Eligibility & User Requirements

To use 9bets, you must satisfy all of the following eligibility criteria. Failure to meet any of these requirements may result in account suspension, forfeiture of funds, or permanent termination of access.

• You must be at least 21 years of age. This is a strict requirement with no exceptions.
• You must provide accurate, truthful, and complete personal information during registration and throughout your use of the platform.
• You must not be subject to any legal restriction that prohibits you from participating in online gambling activities in your jurisdiction.
• You must not be acting on behalf of a third party. Each account is for personal use only and must not be shared, sold, or transferred.

3. Account Registration & Verification

Each user is permitted to maintain only one (1) registered account on 9bets. Creating multiple accounts, whether under the same or different personal information, is strictly prohibited and will result in all accounts being permanently closed and any associated funds being forfeited.

9bets reserves the right to require identity verification (KYC) at any point. This may include a valid national ID card, passport, or other government-issued documentation. You may also be asked to verify your payment method. Cooperation with KYC requests is mandatory for continued platform access and for processing withdrawal requests.

• Your registered name must exactly match the name on your payment account (bKash, Nagad, Rocket, Upay, or bank account).
• 9bets may close or suspend accounts that appear inactive for an extended period, following prior notification where reasonably practicable.
• You are solely responsible for keeping your password secure. 9bets will never ask for your password via email, chat, or phone. Report any suspected unauthorized access immediately to our support team.

4. Deposits & Withdrawals

9bets supports a range of payment methods popular across Bangladesh, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank. All monetary amounts on this platform are processed in Bangladeshi Taka (৳). Minimum deposit and withdrawal thresholds apply and are displayed on the relevant platform pages.

Withdrawals are subject to identity and payment method verification. 9bets strives to process all approved withdrawal requests promptly. We reserve the right to delay or decline a withdrawal if we have reasonable grounds to suspect fraudulent activity, a breach of these Terms, or an unresolved KYC issue.

• Deposits made via bKash, Nagad, or Rocket are typically credited within minutes of a confirmed transaction.
• All withdrawals must be made to the same payment method used for the corresponding deposit unless otherwise approved by the 9bets support team.
• 9bets does not charge internal fees for standard deposits or withdrawals; however, third-party payment providers may apply their own transaction fees.
• Any funds that 9bets reasonably determines to have originated from illegal activity will be frozen, reported to relevant authorities, and forfeited.

5. Bonuses, Promotions & Wagering Requirements

9bets periodically offers welcome bonuses, reload bonuses, free spins, and other promotional rewards to eligible players. All bonuses are subject to specific terms that govern how they may be used and when associated winnings may be withdrawn.

Unless otherwise stated in the specific promotion details, the following general bonus rules apply across all 9bets promotions.

• Wagering requirements must be met in full before any bonus-derived winnings can be withdrawn. The standard wagering requirement is stated on each individual promotion page.
• Bonuses are non-transferable and cannot be exchanged for cash directly. Only one bonus may be active in a player account at any given time unless a promotion explicitly states otherwise.
• 9bets reserves the right to withdraw, modify, or cancel any promotional offer at any time without prior notice, particularly if we detect abuse, collusion, or fraudulent activity related to a promotion.

6. Responsible Gaming

9bets is firmly committed to the principles of responsible gaming. We recognize that for a small proportion of individuals, gambling can become problematic. Our platform therefore maintains a set of tools and policies designed to help players retain control of their gambling behavior. These include voluntary deposit limits, session time limits, cooling-off periods, and permanent self-exclusion options. Players aged 21 and above who feel that their gambling is causing harm are encouraged to contact our support team at [email protected] to activate any of these features.

9bets does not extend credit to players. Gambling should be regarded as a form of entertainment, not as a means of generating income. Never gamble with money you cannot afford to lose, and seek professional help immediately if gambling begins to affect your financial stability, mental health, or personal relationships.

7. Prohibited Activities

The following activities are expressly prohibited on 9bets and will result in immediate account suspension, permanent termination, and potential legal action. This list is non-exhaustive; 9bets reserves the right to determine whether a specific activity constitutes a violation of these Terms.

• Using automated bots, scripts, or third-party software to interact with the platform or to gain an unfair advantage in any game or betting market.
• Colluding with other players, exploiting software bugs or glitches, or engaging in any form of match-fixing or game manipulation.
• Using the 9bets platform for money laundering, financing illegal activities, or any form of financial fraud.
• Allowing any third party to access or use your account, sharing your login credentials, or creating an account on behalf of another individual.

8. Intellectual Property

All content available on the 9bets platform, including but not limited to text, graphics, logos, icons, images, audio/video clips, game interfaces, and software, is the exclusive intellectual property of 9bets or its licensed content providers. You are granted a limited, non-exclusive, non-transferable license to access and use the platform for personal, non-commercial purposes only. Any reproduction, distribution, modification, public display, or creation of derivative works from platform content without the express written permission of 9bets is strictly prohibited.

9. Limitation of Liability

9bets provides its services on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, 9bets expressly disclaims all warranties, express or implied, regarding the platform's merchantability, fitness for a particular purpose, or uninterrupted error-free operation. We do not guarantee that the platform will be free of technical disruptions, data loss, or third-party interference at all times.

In no event shall 9bets, its directors, employees, partners, or agents be liable for any indirect, incidental, punitive, or consequential damages arising from your use of — or inability to use — the platform, even if 9bets has been advised of the possibility of such damages. Our total aggregate liability to you for any claim arising out of or related to these Terms shall not exceed the total amount deposited by you in the twelve (12) months preceding the claim.

10. Privacy & Data Protection

9bets collects, stores, and processes your personal data in accordance with our Privacy Policy. By using the platform, you consent to the collection and use of your information as described therein. We implement appropriate technical and organizational measures, including SSL encryption, to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. For a full account of how 9bets handles your data, please review our Privacy Policy page.

11. Changes to These Terms

9bets reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, we will update the "Last updated" date at the top of this page. In certain cases, we may also notify registered users via their registered email address or through an in-platform notification.

Your continued use of the 9bets platform following the posting of any revised Terms constitutes your binding acceptance of those changes. If you do not agree to the revised Terms, you must cease using the platform immediately and contact our support team to close your account.

12. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws applicable to online gaming services in the jurisdiction in which 9bets operates. Any dispute, controversy, or claim arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall first be attempted to be resolved through good-faith negotiation between the parties. Should such negotiations fail, disputes shall be submitted to binding arbitration. Nothing in this clause limits 9bets's right to seek injunctive or other equitable relief in any competent court to prevent irreparable harm.

13. Contact & Support

If you have any questions, concerns, or complaints relating to these Terms & Conditions, or if you require assistance with your account, responsible gaming tools, or any other platform matter, please contact the 9bets support team. Our support staff are available around the clock to assist players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all regions of Bangladesh. You can reach us via email at [email protected]. Please note that this email address is for support enquiries only and must not be used for any commercial or unsolicited communication.