Privacy Policy

1. Introduction

9bets is committed to protecting the privacy and personal data of every user who accesses our platform. This Privacy Policy describes in clear and precise terms what information we collect, why we collect it, how we use it, and the choices you have over your personal data when you use 9bets, Bangladesh's trusted online casino and sports betting platform available at https://9bets.bio.

By accessing or using 9bets — whether through our website, mobile browser, or any affiliated service — you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any portion of this policy, you should discontinue use of the platform immediately.

This policy applies to all registered and guest users located in Bangladesh or accessing the platform from Bangladesh. References to "we", "us", or "our" throughout this document refer to 9bets and its operating team. References to "you" or "your" refer to any individual accessing or using 9bets.

2. Information We Collect

We collect information in three principal ways: information you provide directly, information gathered automatically when you use our platform, and information obtained from third-party service providers where permitted.

Information You Provide Directly

• Account registration details: full name, username, date of birth, email address, and mobile number.
• Identity verification documents: national ID card (NID), passport scan, or other government-issued identification as required for KYC compliance.
• Financial information: bKash account number, Nagad wallet, Rocket number, or Upay details used for deposits and withdrawals.
• Communications: messages submitted through our support channels, feedback forms, or email correspondence.

Information Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device model, and screen resolution.
• Usage data: pages visited, time spent on each page, games accessed, betting history, session duration, and clickstream data.
• Cookies and local storage data: session identifiers, preference tokens, and analytics cookies as described in Section 5 below.

Information from Third Parties

• Payment processor transaction confirmations from bKash, Nagad, Rocket, Upay, Visa, and Mastercard gateways.
• Fraud detection and risk-scoring signals from our security service partners.
• Publicly available information used for identity verification and responsible gaming checks.

3. How We Use Your Information

9bets processes your personal data only for the purposes described in this policy and only to the extent necessary for those purposes. Specifically, we use the information we collect to:

• Create and manage your 9bets account, verify your identity, and enable secure login.
• Process deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment channels in Bangladesh.
• Provide customer support, respond to your queries, and resolve disputes in a fair and timely manner.
• Personalise your gaming experience, recommend relevant games and promotions, and improve platform features.
• Comply with responsible gaming obligations, including age verification (21+), self-exclusion enforcement, and problem gambling checks.
• Detect and prevent fraudulent activity, money laundering, unauthorised access, and other security threats.

We do not use your personal data to make fully automated decisions that produce significant legal effects on you without human review. Where profiling is used to personalise your experience, you retain the right to request human oversight of any such process.

4. Sharing Your Information

9bets does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may, however, share your data in the limited circumstances described below.

Service Providers and Processors

We engage trusted third-party companies to help us operate the platform. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), KYC and identity verification partners, cloud hosting and infrastructure providers, customer support software vendors, and analytics providers. Each such partner is contractually obligated to process your data only on our instructions and to maintain appropriate security standards.

Legal and Regulatory Disclosure

We may disclose your information if required to do so by applicable law, court order, or legitimate government request. We may also share information when necessary to protect the rights, property, or safety of 9bets, our users, or third parties, or to investigate suspected fraud or other illegal activity.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred as part of that transaction. We will notify you before your data becomes subject to a materially different privacy policy following any such transfer.

5. Cookies and Tracking Technologies

9bets uses cookies and similar tracking technologies to enhance your experience on the platform. A cookie is a small text file placed on your device by our server when you visit the site. Cookies allow us to recognise your browser, remember your preferences, and measure how you use our services.

We use the following categories of cookies:

• Essential cookies: required for the platform to function correctly, including maintaining your login session and security tokens. These cannot be disabled.
• Analytics cookies: help us understand how users interact with 9bets, which pages perform well, and where improvements are needed. Data collected is aggregated and anonymised where possible.
• Preference cookies: remember your settings such as language preference, display options, and notification choices across sessions.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 9bets platform, particularly session management and personalised features.

6. Data Security

9bets takes data security seriously and implements a range of technical and organisational measures designed to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Our core security measures include:

• SSL/TLS encryption for all data in transit between your device and our servers, ensuring that your credentials and financial data cannot be intercepted.
• Encrypted storage of sensitive data at rest, with access controls limiting internal staff access to only what is necessary for their role.
• Regular security audits, penetration testing, and vulnerability assessments conducted by our technical team to identify and remediate risks proactively.

Despite our best efforts, no security system is entirely impenetrable. In the unlikely event of a data breach that affects your rights or freedoms, we will notify you as promptly as practicable and take immediate steps to contain and mitigate the impact.

7. Your Rights Over Your Personal Data

As a 9bets user, you have meaningful rights over your personal data. You may exercise any of the following rights by contacting us at [email protected]:

• Right of Access: request a copy of the personal data 9bets holds about you, along with information on how it is processed.
• Right to Rectification: ask us to correct any inaccurate or incomplete information in your account at any time.
• Right to Erasure: request deletion of your personal data, subject to our legal retention obligations and any ongoing regulatory requirements.
• Right to Restrict Processing: ask us to pause the use of your data in specific circumstances, for example while you dispute its accuracy.
• Right to Object: object to the processing of your data for direct marketing purposes at any time, with immediate effect.

We will respond to all data rights requests within a reasonable period and will keep you informed of our progress. We may need to verify your identity before processing your request to safeguard the security of your account.

8. Data Retention

9bets retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. The retention period for different categories of data varies based on the nature of the data and the legal obligations applicable to our operations.

Account information is typically retained for the duration of your relationship with 9bets, plus an additional period thereafter as required by applicable regulations. Transaction records and KYC documentation may be retained for longer periods to comply with anti-money laundering (AML) rules. When data is no longer required, we securely delete or anonymise it in accordance with our internal data disposal procedures.

9. Third-Party Links and Services

The 9bets platform may occasionally reference or display content from third-party service providers such as game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt) as part of our integrated gaming catalogue. These third-party providers operate under their own privacy policies and data handling practices, for which 9bets accepts no responsibility. We encourage you to review the privacy policies of any third-party service whose features you use while on our platform.

10. Children's Privacy

9bets is strictly an adult platform. Our services are intended exclusively for individuals aged 21 years and above. We do not knowingly collect, use, or store personal data from anyone under the age of 21. If you are under 21 years of age, you must not register an account, access the platform, or place any bets or wagers.

If we discover that we have inadvertently collected personal data from a user who is under 21 years of age, we will take immediate steps to delete that data from our systems and close the associated account without delay. If you believe a minor has created an account on 9bets, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

9bets reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable law, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the 9bets platform following the posting of any changes to this policy constitutes your acceptance of those changes. Weencourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 9bets handles your personal data, our dedicated privacy team is available to assist you. We aim to respond to all enquiries within a reasonable timeframe and are committed to resolving any data-related concern in a fair and transparent manner.

Email us at: [email protected]