Responsible Gaming at 9bets

Our Commitment to Safer Play

At 9bets, responsible gaming is not a legal checkbox — it is a core part of how we operate. Every feature, tool, and policy on our platform is designed with one principle in mind: players come first. We believe that gambling, when approached responsibly, is a fun and legitimate form of entertainment for adults across Bangladesh.

This page outlines the practical tools and resources 9bets provides to help you manage your gambling activity. Whether you want to set spending boundaries, take a break, or speak to someone about a concern, we are here to help every step of the way. All players must be 21 years or older to register and play on 9bets.

Recognising Problem Gambling

Gambling becomes a problem when it stops being fun and starts affecting your finances, relationships, or mental wellbeing. Being aware of the warning signs is the first step to getting help. Watch out for the following:

• Spending more money on gambling than you can afford to lose
• Borrowing money or selling possessions to fund gambling
• Chasing losses by placing larger and larger bets
• Neglecting work, family, or social responsibilities due to gambling
• Feeling anxious, irritable, or depressed when not gambling
• Hiding gambling activity from family or friends

If any of these signs resonate with you, please reach out to our support team or consider using our self-exclusion tools. You are not alone, and help is available.

Setting Deposit Limits

One of the most effective ways to keep your gambling within a safe budget is to use deposit limits. 9bets allows every player to set a daily, weekly, or monthly limit on the amount they can deposit into their account. Once a limit is reached, no further deposits are accepted until the set period resets or you choose to adjust your limit.

Increasing a deposit limit takes effect only after a mandatory cooling-off period of at least 24 hours, giving you time to reconsider. Decreasing a limit takes effect immediately, putting you in full control. We strongly encourage all players — particularly those using bKash, Nagad, or Rocket for deposits — to set limits that align with their personal financial situation.

Time-Out and Self-Exclusion

If you feel you need a break from gambling, 9bets offers a time-out feature that lets you pause your account for a period of your choosing — from 24 hours up to six weeks. During a time-out, you cannot place bets, access casino games, or make deposits. You can still log in to withdraw any remaining balance. A time-out is a flexible, reversible tool ideal for players who want a short reset.

For players who believe their gambling has become a serious problem, we offer self-exclusion — a longer-term or permanent account suspension. Once a self-exclusion is activated, it cannot be reversed for the agreed period. We take this step seriously: our team will remove you from all marketing communications and lock your account from all play and deposits. To request self-exclusion, please contact our support team directly at [email protected].

Tips for Safer Gambling

Keeping gambling enjoyable and within healthy boundaries is about making deliberate, informed choices before and during your play sessions. Here are practical guidelines every 9bets player should follow:

• Only gamble with money you can genuinely afford to lose — never use rent, bill payment, or savings funds
• Set a strict time and money budget before each session and stick to it regardless of results
• Never chase losses — accept that losses are part of the game and walk away when you reach your limit
• Take regular breaks during play sessions to stay clear-headed and avoid impulsive decisions
• Treat gambling as entertainment, not as a way to earn income or solve financial problems